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About The Course

Operational Risk and Regulation are hosting a two day course on conduct risk which will provide delegates with guidance on the key considerations in conduct risk management and related risk governance issues.

Day one will be delivered by experienced practitioner Peter Haines (Conduct Risk Manager, RBS) and will provide delegates with a solid understanding of the matters at hand. Conduct risk will be examined within the wider regulatory agenda and guidance will be given on identifying and managing conduct risks in the business model.

The second day of the course will consist of talks from speakers from across the industry. The day will provide delegates with a range of industry views and present opportunity for high level discussion of industry response to the conduct risk agenda.

Learning Outcomes:

After the workshop, participants should be able to:

  • A comprehensive knowledge of the place of conduct risk in the  regulatory agenda
  • Ability to identify the drivers of conduct risk
  • Understanding of the connections between risk culture, risk governance, conduct and reputation
  • Insight into how good management of conduct risk can aid business decision making
  • Knowledge of the methods avaliable for managing conduct risk

> Day One Agenda - A Practitioner's perspective on Conduct Risk
Delivered by Peter Haines, Conduct Risk Manager, RBS, UK

  • Conduct Risk Overview
  • Design - Customer, Ownership, Culture and Appetite
  • Build - Policy and Controls, Identify, Measure and Manag
  • Test - Monitoring, Reporting and Success Factors

> Day Two Agenda

  • Regulatory Perspectives on Conduct Risk
  • Approaches to Building a positive Risk Culture
  • Identifying Conduct Risk in Product Life Cycles
  • The role of Internal Audit in the management of Conduct Risk

View the full agenda here



Conduct Risk Manager

Senior Examiner
Federal Deposit Insurance Corporation (FDIC)

General Auditor
Federal Home Loan Bank of Chicago

Principal Examiner /Senior Professional, Risk and Policy
The Federal Reserve Bank of Richmond

Internal Audit, Market Behaviour and Conduct
Credit Suisse

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